Order Delivery
TAT: 14 business days| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Total Orders | |||||
| Cancelled | |||||
| Active Orders | |||||
| Shipped | |||||
| Delivered | |||||
| On-Time | 78% 21/27 | 88% 23/26 | 84% 16/19 | 94% 17/18 | 86% 77/90 |
Installation
TAT: 7 days after delivery| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Total (with Install) | |||||
| No. of Installation | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue | |||||
| On-Time | 0% 0/5 | 0% 0/3 | 0% 0/4 | 0% 0/4 | 0% 0/16 |
| Product Rating | - | - | - | - | - |
| Service Rating | - | - | - | - | - |
AMC 1 (4 months)
| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC 2 (8 months)
| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC Sales
| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Due (No AMC) | |||||
| Cancelled Orders | |||||
| Active | |||||
| Contacted | |||||
| Interested | |||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | Aug 18-24 | Aug 25-31 | Sep 01-07 | Sep 08-14 | Total |
|---|---|---|---|---|---|
| Total | |||||
| First Response | |||||
| In Progress | |||||
| Resolved | |||||
| Closed | |||||
| Overdue | |||||
| FR SLA (<24h) | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - |
Current View: Weekly
- Aug 18-24: Aug 18 - Aug 24
- Aug 25-31: Aug 25 - Aug 31
- Sep 01-07: Sep 01 - Sep 07
- Sep 08-14: Sep 08 - Sep 14
- Total: Aug 18 - Sep 14