Order Delivery
TAT: 14 business days| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Total Orders | ||||||||
| Cancelled | ||||||||
| Active Orders | ||||||||
| Shipped | ||||||||
| Delivered | ||||||||
| On-Time | 50% 2/4 | 0% 0/3 | 57% 4/7 | 44% 4/9 | 0% 0/2 | 33% 3/9 | 17% 1/6 | 35% 14/40 |
Installation
TAT: 7 days after delivery| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Total (with Install) | ||||||||
| No. of Installation | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue | ||||||||
| On-Time | - | - | - | 0% 0/1 | - | - | - | 0% 0/1 |
| Product Rating | - | - | - | - | - | - | - | - |
| Service Rating | - | - | - | - | - | - | - | - |
AMC 1 (4 months)
| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC 2 (8 months)
| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC Sales
| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Due (No AMC) | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Contacted | ||||||||
| Interested | ||||||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | Feb 22 | Feb 23 | Feb 24 | Feb 25 | Feb 26 | Feb 27 | Feb 28 | Total |
|---|---|---|---|---|---|---|---|---|
| Total | ||||||||
| First Response | ||||||||
| In Progress | ||||||||
| Resolved | ||||||||
| Closed | ||||||||
| Overdue | ||||||||
| FR SLA (<24h) | - | - | - | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - | - | - | - |
Current View: Daily
- Feb 22: Feb 22
- Feb 23: Feb 23
- Feb 24: Feb 24
- Feb 25: Feb 25
- Feb 26: Feb 26
- Feb 27: Feb 27
- Feb 28: Feb 28
- Total: Feb 22 - Feb 28