Order Delivery
TAT: 14 business days| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Total Orders | ||||||||
| Cancelled | ||||||||
| Active Orders | ||||||||
| Shipped | ||||||||
| Delivered | ||||||||
| On-Time | - | - | 0% 0/2 | 0% 0/1 | 67% 6/9 | 81% 13/16 | 100% 8/8 | 75% 27/36 |
Installation
TAT: 7 days after delivery| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Total (with Install) | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue | ||||||||
| On-Time | - | - | - | - | 0% 0/1 | - | - | 0% 0/1 |
| Product Rating | - | - | - | - | - | - | - | - |
| Service Rating | - | - | - | - | - | - | - | - |
AMC 1 (4 months)
| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC 2 (8 months)
| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC Sales
| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Due (No AMC) | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Contacted | ||||||||
| Interested | ||||||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | May 14 | May 15 | May 16 | May 17 | May 18 | May 19 | May 20 | Total |
|---|---|---|---|---|---|---|---|---|
| Total | ||||||||
| First Response | ||||||||
| In Progress | ||||||||
| Resolved | ||||||||
| Closed | ||||||||
| Overdue | ||||||||
| FR SLA (<24h) | - | - | - | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - | - | - | - |
Current View: Daily
- May 14: May 14
- May 15: May 15
- May 16: May 16
- May 17: May 17
- May 18: May 18
- May 19: May 19
- May 20: May 20
- Total: May 14 - May 20