Order Delivery
TAT: 14 business days| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Total Orders | ||||||||
| Cancelled | ||||||||
| Active Orders | ||||||||
| Shipped | ||||||||
| Delivered | ||||||||
| On-Time | 71% 5/7 | 100% 3/3 | 100% 6/6 | 100% 2/2 | - | - | - | 89% 16/18 |
Installation
TAT: 7 days after delivery| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Total (with Install) | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue | ||||||||
| On-Time | - | - | - | - | - | - | - | - |
| Product Rating | - | - | - | - | - | - | - | - |
| Service Rating | - | - | - | - | - | - | - | - |
AMC 1 (4 months)
| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC 2 (8 months)
| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Due | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Scheduled | ||||||||
| Completed | ||||||||
| Overdue |
AMC Sales
| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Due (No AMC) | ||||||||
| Cancelled Orders | ||||||||
| Active | ||||||||
| Contacted | ||||||||
| Interested | ||||||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | Jun 09 | Jun 10 | Jun 11 | Jun 12 | Jun 13 | Jun 14 | Jun 15 | Total |
|---|---|---|---|---|---|---|---|---|
| Total | ||||||||
| First Response | ||||||||
| In Progress | ||||||||
| Resolved | ||||||||
| Closed | ||||||||
| Overdue | ||||||||
| FR SLA (<24h) | - | - | - | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - | - | - | - |
Current View: Daily
- Jun 09: Jun 09
- Jun 10: Jun 10
- Jun 11: Jun 11
- Jun 12: Jun 12
- Jun 13: Jun 13
- Jun 14: Jun 14
- Jun 15: Jun 15
- Total: Jun 09 - Jun 15