Order Delivery
TAT: 14 business days| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Total Orders | |||||
| Cancelled | |||||
| Active Orders | |||||
| Shipped | |||||
| Delivered | |||||
| On-Time | 7% 5/69 | 2% 1/52 | 7% 6/83 | 0% 0/32 | 5% 12/236 |
Installation
TAT: 7 days after delivery| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Total (with Install) | |||||
| No. of Installation | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue | |||||
| On-Time | - | - | 100% 1/1 | 86% 6/7 | 88% 7/8 |
| Product Rating | - | - | - | 5.0/5 (1) | 5.0/5 (1) |
| Service Rating | - | - | - | 4.0/5 (1) | 4.0/5 (1) |
AMC 1 (4 months)
| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC 2 (8 months)
| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC Sales
| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Due (No AMC) | |||||
| Cancelled Orders | |||||
| Active | |||||
| Contacted | |||||
| Interested | |||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | Jun 01-07 | Jun 08-14 | Jun 15-21 | Jun 22-28 | Total |
|---|---|---|---|---|---|
| Total | |||||
| First Response | |||||
| In Progress | |||||
| Resolved | |||||
| Closed | |||||
| Overdue | |||||
| FR SLA (<24h) | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - |
Current View: Weekly
- Jun 01-07: Jun 01 - Jun 07
- Jun 08-14: Jun 08 - Jun 14
- Jun 15-21: Jun 15 - Jun 21
- Jun 22-28: Jun 22 - Jun 28
- Total: Jun 01 - Jun 28