Order Delivery
TAT: 14 business days| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Total Orders | |||||
| Cancelled | |||||
| Active Orders | |||||
| Shipped | |||||
| Delivered | |||||
| On-Time | 6% 3/49 | 39% 7/18 | 9% 1/11 | 17% 1/6 | 14% 12/84 |
Installation
TAT: 7 days after delivery| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Total (with Install) | |||||
| No. of Installation | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue | |||||
| On-Time | 80% 8/10 | 80% 4/5 | 71% 5/7 | 100% 1/1 | 78% 18/23 |
| Product Rating | 4.0/5 (1) | 5.0/5 (1) | 5.0/5 (4) | - | 4.8/5 (6) |
| Service Rating | 4.3/5 (3) | 4.7/5 (3) | 5.0/5 (5) | 4.0/5 (1) | 4.7/5 (12) |
AMC 1 (4 months)
| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC 2 (8 months)
| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Due | |||||
| Cancelled Orders | |||||
| Active | |||||
| Scheduled | |||||
| Completed | |||||
| Overdue |
AMC Sales
| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Due (No AMC) | |||||
| Cancelled Orders | |||||
| Active | |||||
| Contacted | |||||
| Interested | |||||
| Sold |
Complaints
SLA: FR 24h | Res 7d| Stage | Jun 29-05 | Jul 06-12 | Jul 13-19 | Jul 20-26 | Total |
|---|---|---|---|---|---|
| Total | |||||
| First Response | |||||
| In Progress | |||||
| Resolved | |||||
| Closed | |||||
| Overdue | |||||
| FR SLA (<24h) | - | - | - | - | - |
| Res SLA (<7d) | - | - | - | - | - |
Current View: Weekly
- Jun 29-05: Jun 29 - Jul 05
- Jul 06-12: Jul 06 - Jul 12
- Jul 13-19: Jul 13 - Jul 19
- Jul 20-26: Jul 20 - Jul 26
- Total: Jun 29 - Jul 26